Shipping & Returns
Shipping
Please note that FREE SHIPPING is only UPS Ground.
Processing/Shipping Times: We currently ship orders during normal business days (Monday-Friday). If your order is placed before 2pm Central Standard Time, we will usually ship it on the same day. Orders received after 2pm (CST) are not guaranteed to ship that same day.
Returns Policy
Once item(s) have been delivered, you have 48 hrs to review your package and report any issues with products or delivery. Contact us through phone or email. Notifications after 48 hrs will be handled upon company discretion.
You may return most new, unopened items within 15 days of delivery for a refund. All items returned must be in unused, resaleable condition and in its original packaging. Returned items may be subject to a restocking fee and customer is responsible for shipping fees for these returns. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All Food items are not returnable.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You should expect to receive your refund within two to three weeks of sending your return package to the carrier, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (2 to 5 business days), and the time it takes your bank to process our refund request (3 to 7 business days).
WARRANTY
All equipment is covered by the manufacturer’s original warranty. We will gladly handle any warranty issues for you, however you must return equipment to us "at your expense". If you wish to handle any warranty issues on your own you may do so as well.
CANCELLED ORDERS
All cancelled orders may be charged a restocking fee.